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6YA, Inc complaints

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59 Washington Street #514
Santa Clara, CA 95050 | Get Directions

https://www.6ya.com/

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against 6YA, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 6YA, Inc

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9/19/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $49.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

I was trying to book a ride from Uber I accidentally stumbled on 6ya I wasn't paying attention. I put my debit card number on the form. I have called each day since Tuesday to try to get my money back no avail just a run around I asked to speak someone about my account they told me not possible I finally cancelled my membership and now it's have to wait 24-36 hours to get my money it sounds like a scam but who knows plz help me. Resolution Sought Refund my money.

Company Response

9/5/2022

Hi there, We would love to help. We will need some information so we can look into your account and help you out. Please send us an email at your earliest convenience at [email protected]. Thank you!

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