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7-11 Tire complaints

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1625 North State Road 7
Hollywood, FL 33021 | Get Directions

(954) 518-0305

http://www.7-11tire.net

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Total Amount in Dispute:
$440.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 7-11 Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 7-11 Tire

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5/19/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $440.00 Amount Settled: $0.00

Customer Complaint

4/10/2025

Went to this place to purchase two brand new tires. They gave me two old tires when I went there to ask why I was given old tires. The manager told me he did not want me here. Tried to give me some cheap tires and told me he will call the police or I would have to give out because he gave me old tires. Called the police said because it's a civil matter I can either take the cheap tires they are giving me and take him to court was told I would be trespassing so as they put in the old tire I was told because this company cheated out of my money gave me 2 low quality tires Resolution Sought Refund me my money or give me the tires I paid for

Company Response

5/7/2025

Husband for this woman came to my shop and he asked me 2 new tires, I showed him 2 brand goodyear and zeetex and take goodyear for $440 and later he try to change another 2 tires more for amount of $400 but h did not has money, after he came back with his wife as he said and she start shouting in my shop and we gave her other 2 tires brand new and return $100 because good year more expensive for zeetex. She said it is used but we show policeman and her sticker on tires. So her husband pay $440 and return to him $100 so we reduced the price because she choose another brand. see attached.

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