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7-Eleven complaints

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6001 Harford Rd
Baltimore, MD 21214-1328 | Get Directions

(410) 426-0942

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 7-Eleven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 7-Eleven

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10/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.50 Amount Settled: $0.00

Customer Complaint

9/5/2024

I needed banking soda immediately for my Granddaughter. I went to the 7-Eleven Store#25816, located at 6001 Harford Rd. Baltimore, MD. 21214. The item (if which I have a picture) was priced at $1.99 on the shelf, when it was rung the price was $2.59. I saw the clerk the shelf tag and he said that was an old price. I explained that as a consumer I was entitled to the price shown on the shelf. He insisted that the price was the higher price. I had to pay the higher because it was Monday, September 2nd (Labor Day) and most of the other stores had closed early for the Holiday. It isn't so much of the .50 as it is the principle. The store needs to be aware of the consumer's rights. Resolution Sought Received a formal notice from a government agency to reinforce that what I said was correct. And that I received confirmation that some type of action was taken.

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