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7-Eleven complaints

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809 Mildred Street
Ranson, WV 25438 | Get Directions

(304) 724-6823

http://www.7-eleven.com/locati...

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Total Amount in Dispute:
$16.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 7-Eleven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 7-Eleven

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12/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $15.92 Amount Settled: $0.00

Customer Complaint

10/30/2023

I been going to this 7-Eleven and they been over charging people. I said something to the woman that was the main woman. She gave me the receipt and told me to show them every time I come into buy cigarettes. 2 packs of cigarettes with your number put in comes up to 13.66 well they been charging 15.92x Every time I go in and I brought it to the Store Owner he doesn't want to hear it. I bought a bottle of engineer cleaner also. Kept the receipt been trying for over a month to get my money back. I been told only the owner can give your money back. What kind of store is this. He is over charging and putting the money in his pocket. He told me why am I still shopping in his store than. He talks to woman like would a man I am 61 years old and don't need his disrespectfulness. Something needs to be done. Resolution Sought Quit ripping people off especially when they have a receipt to show the cashier.

Company Response

11/29/2023

I spoke to the customer and after discussions asked her to stop by the store along with the receipt, so I can check and take appropriate steps. It seems she understood and stated I was unwilling to assist. Customer service and satisfaction is always our priority. Will be happy to assist her once I see her receipt and analyze.

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