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7 Eleven complaints

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1614 Merriman Road
Akron, OH 44313 | Get Directions

(330) 869-0868

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Total Amount in Dispute:
$7.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 7 Eleven closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 7 Eleven

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12/24/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7.00 Amount Settled: $0.00

Customer Complaint

11/29/2023

Cigarettes were advertised at a set price for 2 packs they were sold at a higher price for 2 packs. I bought 4 packs and was charged $30. They were advertised as $5.66 a pack when bought in multiples of 2. $5.66 × 4 does not equal $30. Resolution Sought I want my balance due.

Company Response

12/12/2023

Company states; Please be advised that we have seen that there is a discrepancy here for $7.00 and appears that maybe the cigarettes were stocked in the wrong place and the customer was wrongfully charged. However, we would be happy to refund the customer, all he needs to do is bring in his receipt.

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