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719 Tree & Stump Removal complaints

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4423 Centennial Blvd.
Colorado Springs , CO 80907 | Get Directions

(719) 280-6512

http://www.treeservicescolorad...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 719 Tree & Stump Removal closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 719 Tree & Stump Removal

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4/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

3/24/2022

I paid this company $300.00 by check on 17 February 2022.. The check was cashed on 23 February 2022..This was for tree cutting services (down payment as requested by the owner.. Company kept canceling the set dates to complete services but never happened..I requested several times to refund my $300.00 and was told that the check was in the mail this was on or about 14 March 2022....NO SERVICES WERE MADE....I NEED MY MONEY BACK...I told the owner (Patrick Miller)..that i am a 100 disabled Veteran and need my money back. Resolution Sought Refund money

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