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760 Auto Electric Services complaints

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700 Imperial Avenue S
Calexico, CA 92231 | Get Directions

(760) 554-7970

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 760 Auto Electric Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 760 Auto Electric Services

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9/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/17/2023

My complaint is that I call him he charge me 85 to do a diagnostic and he said it was a 75 $ sensor so he charged me 45 dollars more to towed it to his shop after 2 days he said he had some bad news then he said it was the timing belt he kept my car for 1 month when I got it back my a/c was broken I asked him what happened to my a/c he said the blower broke so I told him that my a/c was working when he took it and he said he would get me a blower for 600 pesos In a junk yard after 2 weeks he hasn't giving g me the part I paid him 1030 he said my car would be 100 percent including the A/c he also said he bought brand new parts from dealer and said he would give me the warranty and he never did I feel like if he took advantage of me I'm in oxygen and I'm a widow he lied and lied over a period of 1 month and 2 weeks Resolution Sought Fix my a/ c like he promised and again my a/c was working before he took it, I want to report so he won't do this to anyone else bad business really disappointed.

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