Complaints for 800webmall.com in Pacoima, CA

12154 Montague
Pacoima, CA 91331 | Get Directions

(800) 715-8886

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege their credit cards are charged but the company fails to ship orders as agreed. Other customers complain about product quality or they are unable to contact customer service to inquire on order status return merchandise make exchanges or request refunds. The company responds to some complaints by shipping orders or issuing refunds. In some cases the company denies responsibility for the complainant and requests to be provided with proof of purchase. A few complaints are unresolved meaning customers are not satisfied with the company's responses. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against 800webmall.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

800webmall.com complaints