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815 Automotive complaints

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1023 Harlem Road
Machesney Park, IL 61115 | Get Directions

(815) 860-0661

http://251automotive.com

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Total Amount in Dispute:
$554.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 815 Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 815 Automotive

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10/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $553.70 Amount Settled: $0.00

Customer Complaint

9/13/2021

I went to 815 automotive to have my air conditioning repair they charged me initially they tried me $69.95 to recharge the system and put leak die in the system to find out where I was leaking after taking my car there are four different occasions they charge me another price of $553.70 and they fixed it I had air conditioning for 1 hour after that I had to take it back on four different days for them to try to resolve the situation after 4 days of taking it back they told me it was the compressor and it was going to cost me $967 to repair I told them I had just paid them $553.70 to repair it and you didn't repair anything why are you going to charge me another 967 they changed all these parts that had nothing to do with my air conditioning being broken they never fixed the problem yet they charged me $553.70 they took advantage of me they took advantage of my wife cuz that's who they were calling and dealing with even after I told him to call me and gave him my own number Resolution Sought My desired outcome is that I would like my air conditioning fixed or I would like my refund of $553 for the parts that they changed that were never broken in the first place they never fixed the initial problem they told me that now they're telling me the initial problem was the air conditioning pump well why didn't they fix that initially they never did but they still charge me 560 dollars 553.70 excuse me and they repaired nothing they took advantage of me.

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