Find a reputable business?

Complaints and Resolutions

901 Sounds Auto Accessories complaints

Read Complaints File Complaint View Full Report

2235 Covington Pike, Suite 2
Memphis , TN 38128 | Get Directions

(901) 372-9922

https://www.901sounds.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 901 Sounds Auto Accessories closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 901 Sounds Auto Accessories

Sort by

10/19/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

9/15/2022

I went in today 9-14-2022 to get my door speakers replaced and wiring and was greeted with with negativity from a sales person at this business and was told that my door speakers are fine in which they are not and that I had two blown sub woofers which are not blown. I got into an argument with this guy because he didn't want to hear anything I was trying to tell him about the problem because he didn't want to honor my warranty, instead he told me to pay him $25 a piece for my sub speakers which are not blown and leave his facility. I didn't receive any service and my warranty is out next month. I'm a good paying customer and I need justice!! Resolution Sought I don't feel comfortable going back there. I just want my refund for the price of the speakers & wiring that I paid for

Company Response

10/7/2022

Here at 901 Sounds we always strive to show respect and concern for issues displayed to us. We would like to know more about this particular day's issues and resolve them for you.We always honor our warranties here at 901 Sounds.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile