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911 Auto LLC complaints

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826 South Dixie Highway
Hollywood, FL 33020 | Get Directions

(954) 374-9987

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 911 Auto LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 911 Auto LLC

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2/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

Sold me a car and advertised it as being in good condition, the next day I noticed the whole bottom of the car was rusted beyond repair and there is gas leaking very badly from the gas tank. The car is a hazard and shouldn't even be sold in the condition it was in. Resolution Sought Get my money refunded.

Company Response

2/7/2024

The car was sold As Is wth all required signed documents which we sent BCA copies of. Also, the customer informed us that his complaint was resolved per his phone call on 1/17/24.

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