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17484 B Jefferson Davis Highway
Dumphries, VA 22026
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(703) 291-5180

http://www.95motors.com

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Total Amount in Dispute:
$25,600.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against 95 Motors closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against 95 Motors

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5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $25,600.00 Amount Settled: $0.00

Customer Complaint

3/14/2024

I bought an SUV from 95 Motors in Dumphries, Virginia and I'm in Georgia. Based on the assurance of the sales team and general manager that this was a car in great condition as the carfax states, I purchased the car. I knew that VA DMV won't pass a car's inspection with rust under the vehicle and k was told the car was garaged the whole time. Given it's a 2011 with only 85000 miles, i had no reason to doubt her. Once it was delivered here to Ga and I could get it inspected the entire underside is rusted and in some places rusted out. Based on VA DMV rules it would never have passed inspection but yet somehow passed. (I saw online that they perform inspections next door to the dealership?). I would never have bought any vehicle in this condition and they won't speak with me, nor will they stand behind their vehicle and take it back. Once I saw the damage here I was able to get an auto check report which i thought was the same as a carfax. It's not the same because this report says the car was involved in a major wreck involving damage to the frame and that there was a problem at auction based on rust. Had i had this info this whole thing would never had occurred. I cannot communicate with them because they've told me to speak with their attorney and they rarely called me back when I was buying a car and have made it clear they won't speak with me now. Resolution Sought I want them to come get this vehicle and make me whole. That is return my 10,000 down payment and pay off my loan. I would as a second option be willing to wholesale it here if they'll return my 10k down payment.

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Company Response

4/10/2024

The vehicle only shows minor damage from a previous accident which the customer is aware of and has signed the Carfax form. So, as we explained to her the car is still in good condition. We also did provided Ms. Guritz a video of the vehicle before purchase. At this moment the customer has Buyer's remorse due to the rust under the vehicle. We have tried to explain to Ms. Guritz that the vehicle cannot be returned but we gave her an option such as trading her vehicle in. At this time, we do not intend to buy back the vehicle.

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Customer Rebuttal

4/24/2024

They have indicated that they have no intention upon standing behind this vehicle and given that they purposely had me sign documents that weren't filled out (yes, blank and incomplete documents!) which I never normally would do!!! They just weren't doing anything but holding onto my money and I badly needed the car I thought i had bought. What i didn't know is that they put the language about the damage to the frame in the documents. I had no idea about this damage and they acted like i was made aware of this when they knew i wasn't supplied the document that would have made me aware. They only provided me with the car fax and it didn't show the info. A total bait and switch and because i trusted the salesperson when i asked for assurance that there wasn't anything about the vehicle that hasn't been disclosed and she promised me that its condition was at stated on the car fax. I asked her for this when i was asked to sign blank documents. Just because they have a signed document, they don't care that they are complete scum bags.

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