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9Greenbox complaints

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536 North La Sena Avenue
West Covina, CA 91790 | Get Directions

(626) 560-5938

http://9greenbox.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against 9Greenbox closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against 9Greenbox

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7/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/30/2022

The item I ordered was not delivered it was incorrect. The first and second replacement orders were never received. Each time I declined a refund. The fourth time I requested the proper item be sent I was informed they would need my mailing address, again. I provided it and not long after they refunded my purchase stating they never received my mailing address. I never authorized a refund. They have no real customer service. I was told multiple times they would investigate and get back to me. After 5-10 days I would have to contact them again. They are horrible. Resolution Sought Provide the products ordered. Have the decency to contact people. And send me the product I ordered without me having to place yet another order more than 3 months from my original purchase.

5/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

A year ago I bought a banana plant from 9Greenbox and it arrived dead. I contacted them 30-40 at least and got no satisfaction. One time someone responded and then they never responded back. I thought they went out of business or I was scammed. I'm still not sure. There is no way for me to talk to anyone there to explain my problem. It's been a year. Can you help me? Resolution Sought Replace my plant and explain lack of customer service.

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