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A -1 Homes complaints

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3115 SW Loop 410
San Antonio, TX 78227 | Get Directions

(210) 673-7100

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A -1 Homes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A -1 Homes

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10/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

A-1 mobile homes ripped me off CRAIGE THE MGR threatens me and holds my refund over my head if i say anything A1 refund every one but me he makes random calls random threats offer me 8600 then 5000 he wrote a receipt and slipped a different one in my folder ive tried several times to appeal to him and that's make him go lower on the price he thinks he cannot be arrested because no one stand up to him i wanted my refund in 48 hours he said 60 days then 90 days and then goes on vacation he had a heart attack called me from his hospital bed to threaten me. Resolution Sought I want all my money back he can have the house ive spent over 5000 dollars on it and i hate it and him its in better shape than when i bought it

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