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A-1 Fence Installation complaints

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1402 Iowa Avenue
Joplin, MO 64801 | Get Directions

(417) 825-7557

https://a1-fence-installation4...

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Total Amount in Dispute:
$5,690.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A-1 Fence Installation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A-1 Fence Installation

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10/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,690.00 Amount Settled: $0.00

Customer Complaint

9/6/2023

Finished fence, gate looks like a Pre-K art project, fence is like a roller coaster in most places. most if not all pickets have 1 braided nail in them.i have been asking for days and so has my neighbor to have him come back out to finish the nailing, we will get the other problems fixed by someone else. He keeps blowing us off telling us the next day, the next day. He will work for 2 hours maybe 3 a day took a month from delivery of materials to "finish". We paid him before we walked that's our fault so use this fence company at your own risk. Additionally they told us they'd come back out and pick up trash but yeah that never happened. Had another fence company come by to look and see if they could repair it this is what they said " we get one to 2 people a year that get screwed by this guy" Resolution Sought Fix my fence or give a partial refund for incomplete work.

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