Complaints for A 1 Legal Center in West Covina, CA

703 South Glendora Avenue Suite B
West Covina, CA 91790 | Get Directions

(562) 949-5256

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company does not complete the paperwork after singning contract and paying fees, and difficulty contacting the company to check on the status of cases. Others complain the company does not honor the advertised price for bankruptcy filings or the company does not provide copies of any paperwork allegedly completed. Complainants further allege the company does not provide refunds and refers consumers back to the no refund clause in the contract. To date, all complaints remain unanswered.

Complaint Closing Statistics

0 complaints against A 1 Legal Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A 1 Legal Center complaints