Complaints for A-1 Management in West Covina, CA

1815 East Workman Avenue Suite F
West Covina, CA 91790 | Get Directions

(626) 915-0042

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the list the company provides is made up of abandoned houses, properties located in areas which are not feasible, or rental property landlords did not authorize to list. In some cases, complainants allegedly are told, in order to get an appointment for a selected property, they must pay a deposit of $160. They claim the money was paid and they believed it would be applied to a rental property, but later learned the money was retained as a finders fee. Most clients requested refunds.

The company responds to some complaints by denying refunds when listings were not picked up regularly, indicating they have no record of the customer as a client, or removing a rental property from their list that they obtained through public records.

Complaint Closing Statistics

0 complaints against A-1 Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A-1 Management complaints