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A-1 Marine Sanitation complaints

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240 Wilmington Highway
Jacksonville, NC 28540 | Get Directions

(910) 347-9033

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A-1 Marine Sanitation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A-1 Marine Sanitation

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5/1/2024

RESPONSE: Making a partial refund Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

We have had the trash service for only 1 month and for 2 weeks we did not have our trash picked up. We were told the front office is not on the truck and she is doing what is told. Resolution Sought I would like for my $30.00 refunded considering we didn't get our trash picked up for 2 weeks. Company did not tell us the issue as to why.

Company Response

4/19/2024

The customer has been issued a refund of $20.00, and was picked up for 2 weeks, which makes it a partial refund.

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