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A 2 Z Motor Sports complaints

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966 1/2 York Street
Hanover, PA 17331 | Get Directions

(717) 634-8634

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Total Amount in Dispute:
$691.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A 2 Z Motor Sports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A 2 Z Motor Sports

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8/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $691.14 Amount Settled: $0.00

Customer Complaint

7/7/2021

Originally agreed to fix may cost $1000, than bumped to $1200 and than I went to pick up the Vehicle on Saturday on June 26 Price was $1605. I drove off and found out had unusual noise concern in the Transmission and retuned the car. Barry said at no cost he will look into. When I went to pick up the car on July 2nd charged me $2196.14. He made up the story that I gave him permission to fix it up at that price. He is an unethical individual repairing shop man take the advantage of innocent people. My demand if you can reach him out to pay my money back $2196.14-$1200 = $996.14, Please. I wish an appropriate individual investigate this matter and if it happens more often to shut down his business. Resolution Sought Call and asked Barry at 717 634-8634; Automotive Gurus and ask Khan drove off on Saturday, June 26, the bill was $1605. Khan Drove off within 5 minutes he retuned the vehicle as you said you will look into without any charge. Further more, Either you or Khan didn't discuss any more repairing cost. Why suddenly you raised the price to $2196.14. Barry is unfit to run a business in our community.

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