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A AAA Services- Alamo Tire & Auto Repair complaints

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1699 Alamo Road
Fort Stockton, TX 79735 | Get Directions

(432) 242-7092

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A AAA Services- Alamo Tire & Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A AAA Services- Alamo Tire & Auto Repair

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

Me & my family were stranded on the highway past Fort Stockton Texas Monday a day right after Christmas. There were no other tours to come out other than Barbie tours from Fort Stockton. They towed our car. To a a a a Alamo auto services in Fort Stockton Texas. This gentleman was rude to us from the beginning when I had called the dealership for my car where I bought it, they decided they wanted to pick up my vehicle to take a look at it, and when I called the guy to pay for the diagnostic, that he had given on my car stating that it was a transmission he flipped out on me out of nowhere, telling me to quit calling his business, and that he wasn't gonna take the payment, all my belongings in my car, my baby stuff my son's laptop that I had just got him for Christmas disappeared. I called the police to see if I can relinquish my personal belongings. He refused to let the police gather my stuff and is refusing to let my car go. I honestly don't know what to do at this point he is very angry because I'm not gonna be giving him any further business and is taking it out and trying to use all the power that he can to keep my car there and keep all my belongings, he has screamed at my daughter, who is a minor and myself telling me that we were fools and we need psych, psychological evaluation and counseling. I have saved all the messages. Also, the messages were the only thing that we had authorize for him to do as a diagnostic test, which he has done more , very rude and unprofes Resolution Sought I would like to see what we can do about punishing this gentleman for treating his customers like this or maybe even getting his license taken I want to see a stop, but to this with him doing this to innocent people that is not OK to be taking a vantage of people like that

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