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A & D Contracting Services, LLC complaints

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342 Old Joppa Road
Fallston, MD 21047 | Get Directions

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Total Amount in Dispute:
$7,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A & D Contracting Services, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A & D Contracting Services, LLC

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4/21/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

3/28/2022

We signed an agreement with David Torres of A&D Contracting in 12/2020 to reno our master bath including a heated floor. The floors do not heat properly, some tiles heat one day and others heat another. One area stays very warm all of the time. Mr. Torres sent 3 different electricians to fix the issue, none of the fixes worked. Mr. Torres also hooked up heating pads under the flooring, in the basement, that did not resolve the issue. Eventually Mr. Torres stop returning our calls to resolve the issue. The floors still do not hear properly. Resolution Sought We would like Mr. Torres to pull up the floor tiles to have access to the existing heating pads, remove the defective heating pads and replace them with new heating pads. Also, have Mr. Torres remove the DIY heating pads he installed in the basement that are constantly running. Retile the floors and connect the wiring properly. One of the main reasons for the reno was to have heated floors.

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