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A & F Auto Sales? complaints

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1330 South 6th Street
Kingsville, TX 78363 | Get Directions

(361) 595-5744

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A & F Auto Sales? closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A & F Auto Sales?

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5/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

4/19/2022

I had gone to this car lot and I was trying to get me a car that I had liked but he told me that it wasn't on my budget that I had to get the car that he sold me which I have now. I told him I didn't really want it because it had a gap on the hood and bumper and he said that nothing will happen to it well a few months later well I was driving I and my husband almost got killed because the hood flew off and broke all my windshield. He said that he will not fix anything and it's my problem so many people have been getting complaints on this man because he has been selling cars and trucks that are no good and us thinking that they are my sister bought a care a few weeks ago and she almost could of killed herself and her family because the tire flew off. I'm just making a complaint because he doesn't want to return my money back and take his junk car back. Which I had to get my insurance to pay for damages and I have to pay out of pocket which is not right he should be responsible. I hope that we can do something about this man car lot one day he can sell another car or truck and something worse can happen. Resolution Sought I just want this person owner of the car lot to return the money back and keep the car that car is all falling apart. Even though I take good care of it . And he needs to stop selling junk cars as well

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