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A & J Auto Mechanic complaints

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42 Mason Street
Worcester, MA 01610 | Get Directions

(774) 530-6005

http://www.ajautomechanic.busi...

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A & J Auto Mechanic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A & J Auto Mechanic

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8/8/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/9/2021

I took my car to this place to be fixed and the person didn't fix the problem and did not replaced the parts he charges me for. Resolution Sought Reimburse at least the money I paid for the repair.

Company Response

7/15/2021

We understand that you want your reimbursement, unfortunately this car was fix over a year ago to be exact on July 9, 2020. We want to remind you that we do offered guarantee on our parts and labor. In which you are more then welcome to return and get this guarantees replaced such as your radiator, break pads, spark plugs and coils, as for the glass change we want to remind you this wasn't done by our shop but we hired another company to do this for you and you had agreed to this, and we do have those received as we'll in which guarantee was only 30 days in which expired last year. If you believed that parts weren't change you should have stopped by sooner instead of waiting a whole year when parts got worn out.!! If you still believed that this parts weren't change we can send you the receipts directly from the store with parts and dates if you liked. We do asked for you to stop making fake allegations to ruin our reputation. Thank you!

Customer Rebuttal

7/30/2021

I didn't do the complaint before because the pandemic and all the court's were closed. I would like to see the receipts of all the parts that the mechanic said he replaced because I can show you the car still has the same problems. He knows we went back to his garage several times and we got tired of going back and forth and wasting all that time for nothing. Again, the car still has the same problems he did not fixed and he knows better.

Company Final Response

8/5/2021

That seems a little bit off as we have cameras all over the garage and you only came back ones on July of 2021 ,and to clarify we were always open during the pandemic if you wanted to stop by and get your car check if there was a real problem with the car and not wait a entire yea when parts got worn out , or even make a case on court , courts were still goin on virtually if you didn't know , But Yes of course stop by at anytime for those receipts, if not we can just see you in court to make you happy we have no problem with that , Thank you !

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