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A & M Auto Sales complaints

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3210 Pulaski Highway
Edgewood, MD 21040 | Get Directions

(410) 612-1011

http://www.amautosales.us

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Total Amount in Dispute:
$19,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

2 complaints against A & M Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against A & M Auto Sales

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1/13/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $18,000.00 Amount Settled: $0.00

Customer Complaint

12/20/2021

I currently try purchased a Kia Sorrento from this dealership. I immediately started having problems with electrical things such as the headlights and such as soon as I drove it off the lot. Now I told them the. I do not this I want something different. This car dealership forces people into vehicles they want you to be in. Not only that they take advantage of women in vulnerable situations. I also have a friend who will be writing you as well. Resolution Sought I want the balance of my truck paid off at the minimum. That I owe to the dealership or loan company and mark it as paid. This dealership could have never had the car I needed.

Company Response

1/11/2022

Company states: The customer purchased the vehicle November 2, 2020. Our vehicles have to pass inspection by the state prior to being sold. We offer a warranty that is valid for 1,000 miles or 1 month from date of purchase. Per our records, this customer purchased an extended warranty on the vehicle. If her service warranty is still valid, she can take her vehicle to any service location for repairs. We are not able to pay off the balance of her loan. If she can't find her warranty paperwork, she can contact Credit Acceptance for that information. If she any questions, she should contact the manager directly.

11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

I got a car from the dealership 09-07-2021, had issues after we drove off the lot and down the street. I called the dealership the next day to tell them about the problems. They told us to come back, went back and they did nothing. Monday 10-11-2021, the car stopped in the middle of the road. We had to have it towed, mechanic came and look and stated it is something going on with the transmission. I called dealership, and they advised it is my problem and they will not do anything. Resolution Sought I want to have the car fixed and get another car.

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