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A & M Transmissions & Complete Automotive Center complaints

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3581 Fancher Road
Holley, NY 14470-9370 | Get Directions

(585) 638-2277

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A & M Transmissions & Complete Automotive Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A & M Transmissions & Complete Automotive Center

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2/24/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/1/2022

I took my truck to A&M Transmission for motor issues, would not start. They installed a motor, within a week the motor died. they put a New York State inspection sticker on my vehicle my gas pedal got stuck on the expressway on my way home within that week of the truck dying I've almost got into an accident truck still not working I took it in 2017 it's 2021 I just got it back please help me. Resolution Sought I would like to have a safe working operable vehicle for my family I cannot work without my work vehicle I just want a vehicle that's safe New York State inspected for me and my family.

Company Response

2/14/2022

Company states; Please be advised that we only charged the customer for the engine, and not for the labor. Consumer purchased this engine from North Side Junk Yard, in which has nothing to do with A & M Transmission & Complete Automotive Care. We do not have anything to do with this matter at this point and will not honor any the consumer's requests. Thank you, Owner

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