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A & R Tire complaints

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9820 Foothill Blvd
Rancho Cucamonga, CA 91730 | Get Directions

(909) 989-3300

http://www.artire.com

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Total Amount in Dispute:
$897.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against A & R Tire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A & R Tire

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2/27/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $897.42 Amount Settled: $0.00

Customer Complaint

1/20/2022

The shop failed to fix the reported problem. They charged me for service and parts they did not install or provide. They further activated a warning light on my dashboard indicating my parking sensor needed service. The service writer "Juan" was attempting to charge me for four tire monitors when only one was bad. He further told me I needed a new engine even after this shop did a complete valve job on the car recently. I had two different shops check my vehicle and both indicated Nothing Wrong with the engine. Indicating subpar service work on belts, tensioners and proper adjustment of the pully system required. An examination shows they never replaced the belt tensioner and failed to adjust all belts to proper working order. Resolution Sought A full refund paid to them for failure to repair my vehicle. Services not rendered causing me to be without a vehicle and having to rent a vehicle.

Company Response

2/14/2022

Unfortunately Mr. Muse decided to use another arbitration service. Mr. Muse also requested an appointment with myself January 31, 2022 to discuss this matter in detail. I came into the shop to listen to his complaints and come to a reasonable solution, Mr. Muse waited for less than 10 minutes and left. I cannot in good faith deal with two different arbitration companies. Please contact Mr. Muse for clarification on who is representing him. If Mr. Muse thinks its a good ideal to Blast my shop on Google Review and then we should work together to find a solution for all parties involved he is mistaken, Mr. Muse is welcome to forward any and all of his concerns to the following: Legal@artire.com

Customer Rebuttal

2/15/2022

There Was NO set time for Monday however Monday was my third attempt at some resolution but again I was ignored in the waiting room as Mr. Geissler tells his clerks to leave to office

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