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A & R Used Cars complaints

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1043 North Delsea Drive
Clayton, NJ 08312-1007 | Get Directions

(856) 246-5039

http://www.anrdealsonwheels.co...

Monday - Saturday: 10:00 AM - 7:00 PM
Sunday: Closed

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Total Amount in Dispute:
$2,007.00

Total Amount Settled:
$2,007.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A & R Used Cars closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A & R Used Cars

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5/29/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,007.29 Amount Settled: $2,007.29

Customer Complaint

4/25/2022

I bought a used 1998 Ford contour on March 8th and never received the title. A couple of promises that the title was coming and the temporary tags expired they said they would give me a check and bring the car back. The night I was going to return the car it wouldn't start, so I text them and they said they would pick it up. That was April 8th and now it is still here April 24th. I feel they are not coming. Resolution Sought At this point they need to come get the car and give me a full refund.

Company Response

5/17/2022

Company emailed: The customer got a full refund and we picked up the car.

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