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A and Z Auto Repair St. Joseph MO complaints

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2606 South 11th Street
Saint Joseph, MO 64503 | Get Directions

(816) 248-5072

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against A and Z Auto Repair St. Joseph MO closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A and Z Auto Repair St. Joseph MO

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10/12/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

9/2/2022

I recently just had my car worked on by A and Z auto to replace my radiator. They called Monday saying my car was done so we went and payed and picked it up to find out after I got home that they replaced my radiator with the wrong one but instead of ordering a new radiator that would fit my car they decided to put the wrong one in and bypass my transmission lines into a transmission cooler that they zip tied to my front bumper. This is not the work I had payed for and they didn't even bother it in form me of what they did until I already payed and got home to discover the issue myself. I payed for a radiator that would go to my car not one that didn't and I didn't pay for them to zip tie anything to my front bumper. This is very unprofessional and unacceptable. And then I also had to replace my battery bc it somehow had a bad cell when before I took it down there was no issues with it. Resolution Sought I would like to be reimbursed for the money I payed for the botched radiator work and having to replace a battery I shouldn't of had to replace.

Company Response

9/19/2022

Complaint is all wrong. Customer called for estimate and when quoted parts and labor did not want to pay that.They went on ebay and purchased a radiator but wrong one. The one she purchased was for a 5 speed and her car is automatic. I bought the transmission cooler out of my own pocket so that the radiator she brought me would work. She was charged for labor only. The battery issue, is a non-issue as there is no possible way I could do anything to her battery to make it go bad. That is an age/wear and tear issue that I am in no way possibly responsible for her battery.

Customer Rebuttal

9/30/2022

That is a lie as we did not order the part they did and I have a witness to that also. He ordered the part and told us it was the right one he had ordered off eBay and I will not be put to blame for it as it was his fault for ordering the wrong one and he did not even tell me it was wrong he just took it upon himself to just put the wrong radiator in my car and didn't even inform me about it I discovered what they had done on my own. I am not satisfied at all and I will not tolerate his lies. I payed for him to put the right radiator in my car not the wrong one and I sure didn't pay for him to do some crazy botched job instead of informing me they bought the wrong part and then to make excuses and now lie about it. I do not want my case closed as I am not satisfied whatsoever

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