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A Auto Electrical & Repair, LLC complaints

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882 West North Bend Road
Cincinnati, OH 45224 | Get Directions

(513) 242-2560

https://www.a-autorepair.com/

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A Auto Electrical & Repair, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A Auto Electrical & Repair, LLC

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

I had AAA tow my car to the shop for starter issues and all they did was replace the computer and a sensor it wasn't able to start when I was told to start it up. Had to get a jump from the owner just to get it to started. Was told it a make it to yo house but it's gonna cut off. Was told during the transaction I sent it there for starter issues so that's all they looked at but was still unable to tell me why my car still wasn't starting after they had it for almost week. Basically I was charged for the list they felt they could get out of me and say they did something when the problem I sent it to me for was never discovered Resolution Sought Refund me my money because the service I was paying for wasn't giving

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