Complaints for A+ Certified Household Staffing in Beverly Hills, CA

325 North Maple Drive #11584
Beverly Hills, CA 90213 | Get Directions

(800) 460-6940

http://www.certified.cc

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide services paid for. Complainants state the company fails to provide qualified or suitable candidates. Most complainants allege that once their original candidate was terminated or quit, they experienced difficulties getting a replacement candidate under their lifetime replacement guarantee. Other complainants allege the replacement resumes are either outdated, background checks were not done, or the information was false. A few complainants allege difficulty contacting the company.

The company responds to complaints by stating they have fulfilled their obligation in their agreement and sent resumes or candidate profiles to their clients. Company denies refund request based on their agreement which states they will send a replacement candidate’s profile or resume. The company, further states if their client is refusing to interview any candidates they’re in breach of the agreement.

Complaint Closing Statistics

0 complaints against A+ Certified Household Staffing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A+ Certified Household Staffing complaints