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A Gift Personalized complaints

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730 Tower Drive Box 241
Medina, MN 55340 | Get Directions

http://www.agiftpersonalized.c...

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Total Amount in Dispute:
$53.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A Gift Personalized closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A Gift Personalized

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1/16/2022

RESPONSE: Complaint was not answered Amount in Dispute: $52.99 Amount Settled: $0.00

Customer Complaint

12/20/2021

On 12/02/21 I ordered an engraved item from this company online at agiftpersonalized.com. On 12/07/21 I tried to reach company via telephone to cancel my order only to discover THERE IS NO LEGITIMATE PHONE NUMBER FOR THIS COMPANY? I sent numerous emails to agsupport@agiftpersonalized.com to cancel my order and FINALLY got a response stating the $52.99 would be refunded to my debit card and my order was cancelled successfully. To date still NO REFUND? I sent numerous emails inquiring when I would get my refund no RESPONSE. I EVEN TRIED LIVE CHAT VIA TEXT DURING THE COMPANY BUSINESS HOURS, STILL NO RESPONSE. I've already filed a BBB complaint in Utah and now filing a complaint in Baltimore, Maryland where I reside. Company address per internet search is listed as A Gift Personalized. 1020 West 600 South Street. Lindon, Utah 84042. This appears to be some sort of internet scam to take advantage of unsuspecting consumers during holiday season. I would like your help in retrieving my money. I've also filed a complaint with the FTC. Thanks Resolution Sought REFUND my $52.99

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