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A J Auto Center complaints

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1200 Main Street
Scranton, PA 18519 | Get Directions

(570) 842-7697

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A J Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A J Auto Center

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5/31/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

5/5/2022

Bought car March 14 2021, 2 weeks later car has to be repaired engine started acting up in July 2021, took the car to guy we bought it from he tried to repair we bought two engines, now he don't want to finish what he started, said I have to tow the car, he says engines are no good. Resolution Sought Fix my car it was turning on when I bought it there now it don't cut on at all.

Company Response

5/19/2022

Company states: The name on this complaint is not bringing up anything in our system. Can we please a make and model/year, or a VIN or something/anything to identify who this is from?

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