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A. J. Blosenski, Inc. complaints

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PO Box 392
Elverson, PA 19520 | Get Directions

(610) 942-2707

http://www.ajblosenski.com

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against A. J. Blosenski, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against A. J. Blosenski, Inc.

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3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

I have been a customer of aj blosenski since 2001. Their service started getting very bad beginning last year. They would bill me, i would pay, they would promise to pick up my trash and they would not do so. I am a senior citizen. They pick up everyone's trash except mine because i have complained to them about their shoddy service. This past time and other times, they have gone for weeks without collecting my trash. This past 3 weeks, they have promised to pick up my trash and outright lied to me. They need to do their job and pick up my trash or i will be filing legal charges against them. My trash is piling up, they are doing nothing and this is becoming an unsightly, unsanitary disaster Resolution Sought I want them to do their job and pick up my trash in a timely manner. If they expect to get paid, i expect them to do their job. They do not have the legal right to single out a senior citizen and choose not to pick up her trash because they don't feel like it.

7/4/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/8/2023

Our trash company is having staffing issues, so recently have taken to just not picking up either the trash, or recycling. A few weeks ago it was the recycling, yesterday it was the trash. After waiting for about 15 minutes on the second call I made(the first was a hangup on their end), I was informed of the staffing issues. They told me there would be a courtesy call to let us know when it would be picked up, but just like the time before I received nothing. I told the person this is a service I pay for and have been with them for over 20 years, and this is unacceptable. The whole neighborhood is being ignored, maybe we shouldn't pay the bill when it comes in for times missed service? Resolution Sought I would like my trash picked up on time, and reimbursed for dates not serviced.

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