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A List Auto Parts LLC complaints

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242 Kings Way
Stafford , TX 77477 | Get Directions

(888) 908-8574

http://www.alistautoparts.com

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Total Amount in Dispute:
$3,319.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

2 complaints against A List Auto Parts LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against A List Auto Parts LLC

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1/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,144.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I purchased a motor from Adam at a list of auto parts on February 22nd of 2023 since then they never shipped the motor I've never got they sent me my receipt but they didn't ever send me a motor they keep jacking me around saying that it's in the process it's in the process as well it's been 9 months and they told me that the motor was sent but it caught on fire and and all this crap and now I just told him look just send me back the money that I sent you all I wanted my money back and they keep jacking me around and they don't want to give me back my money and I've been fighting with them you know for the last 9 months they won't send me my money they won't send me the their they want to send me a motor but I don't need the motor because it's been so long I already bought a different motor from because these guys are jacking me around all I'm trying to do is get my money back I think they're scamming me you know and and the people is Adam is the guy that I gave the money to and Steve is the guy that won't refund my money to me so if you could help me out with that I would deeply appreciate it their number is I'll have to bring you up the number 322 something like that let me see I'll have to get back with you on the phone number. Resolution Sought Just refund my money back to me they gave me $500 and they're supposed to ship me the rest I'll send the rest and they won't do it they keep giving me the runaround all I want is my refund my money I don't want to deal with the company no more can you help me.

Company Response

12/20/2023

Hello, We have refund $1000 to Mr. Allen and since we are closed we are not able to refund the remaining amount and we will be opened on Jan 18th. We already informed Mr. allen about the concern. Thank you

8/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,175.00 Amount Settled: $0.00

Customer Complaint

6/24/2022

I purchased a used motor from A list auto when I found out the motor was no good I call them and let them know, now they wont call me back or answer any of my phone call. Advance auto in Blackstone VA contact the they are the ones who found these people and I paid for the motor and I had to paid Advance auto for finding the motor they will not return the call to the. Resolution Sought All I want is my money back to get a rebuild motor

Company Response

6/27/2022

The motor was shipped as per the mechanic report (David Seamster from Advance Auto) Invoice says the items must be returned within 14 days from the the time of delivery.

Customer Rebuttal

7/12/2022

The matter has not been resolved yet. They call me and told me that they were going to send me out another motor. Haven't seen the motor yet, 2 weeks ago. They have been talking to David at Advance Auto in Blackstone, VA (434) 292-0070. At this time I would like my money back because I don't know what kind of motor they will send me. At this point and time I don't trust them anymore because they kept telling me lies. They want me to pay the shipping cost for the motor. I told them that I wasn't because I replied to them within 30 days.

Company Final Response

7/13/2022

We are letting you know that the customer agreed to pay the shipping and we are taking time so we can give the customer the shipping cost and we said we are going to replace the engine. The Invoice says clearly that the parts must be returned or informed to us before 14 days from the time of delivery but Diane Williams called us after 30 days and still we are trying to help her out. She and David Seamster have been signed the invoice and only the proceeded with their order.

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