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A Lot of Cars LLC complaints

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3064 Wall Avenue
Ogden, UT 84401 | Get Directions

(801) 334-5058

http://www.alotofcarsonline.co...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A Lot of Cars LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A Lot of Cars LLC

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12/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

12/1/2023

I purchased the vehicle from this company gave them $4,000, the vehicle stopped running the next day I went to them and spoke to them about it they said there's nothing they could do. I tried to get a mechanic to fix it they could not find what the issue is. I went back to the salesman who sold me the vehicle and he came out and said that he would help and he would look for someone to try to fix it and I've never heard from him again and I've never been able to use this car for over a year and I need some help. This is not the first time, every time I purchase a car from them and usually dies on me next day and if I get it working it doesn't last 6 months when the vehicle breaks on me. Except this time there's Volkswagen never worked at all. Resolution Sought I would like my money back for this vehicle that I purchased from them.

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