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A M Automotive Maintenance complaints

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3715 Kirkman Street
Lake Charles, LA 70607-3046 | Get Directions

(337) 474-3512

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A M Automotive Maintenance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A M Automotive Maintenance

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2/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

1/29/2024

On 7-19-2021 I brought my 1997 Chevrolet Pickup C1500 4.3L, V6 to Automotive Maintenance on 3715 Kirkman st Lake Charles La 70607 phone number 337-474-3512 to see why the truck wouldn't start with a brand new engine in it my truck stayed there until January 19th 2024 my truck stayed on the side for years without being properly worked on & I was always giving an excuse when I'll call or go by to get my truck they'll tell me they're going it fix it they never did it stayed on the side & never moved. My truck was also severely damaged on the back side passenger door without giving a reason to how it happened I have before & after pictures. I feel it's only right that they pay for the damages pain & suffering on not fixing my vehicle in a timely fashion also the owner got real disrespectful with me & cursed me out low as a dog on the day I picked my truck up this was not professional I have several witnesses. Resolution Sought Fix my damage pay for pain suffering & lost wages.

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