Complaints for A Miracle Van Line, Inc. in West Hollywood, CA

1231 North Formosa Avenue Suite 8
West Hollywood, CA 90046 | Get Directions

(323) 512-6001

http://www.amiraclevanline.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention by the Bureau.

Complaints generally allege delays in delivery, total invoice prices exceeded the estimated price given before the move, and poor communication with customers regarding additional costs involved, such as packing materials, and insurance . Some customers complain their belongings are lost or damaged during their move, and the company failed to provide information on filing a claim.

Complaint Closing Statistics

0 complaints against A Miracle Van Line, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A Miracle Van Line, Inc. complaints