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A Plus Carports complaints

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202 Hamlin Drive
Pilot Mountain , NC 27041 | Get Directions

(336) 469-4581

http://aplussuperstore.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A Plus Carports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A Plus Carports

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8/26/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/2/2021

January 7, 2021 I put a deposit on a two car garage totaling 5656.28. Estimated time was 12 weeks which would put my garage due by March. Today is 7/31/2021. Four months past the due date. I call to inquire and the last few times A PLUS CARPORTS personnel has been rude to me. I am in need of this garage and is requesting help from you. Resolution Sought I would like my garage built as soon as possible. They say there is a steel shortage but seven months,, I am sure that excuse is questionable. I saved up for it and I need it. I was told by Dixie Motors that they are filling the new requests and the old requests have to wait because of the new prices.

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