Complaints for A Plus Education Computer in Downey, CA

8221 3rd Street Suite 203
Downey, CA 90241 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege non delivery of the computer, technical support is not provided as advertised or the company does not properly fix the computer. Some consumers allege sales misrepresentations. Specifically, consumers are told the computer comes with 100 different software programs, but it is delivered without the software included or installed. Many complainants allege the company does not return phone calls. The company responds to complaints by offering to exchange the computer and give more programs, or by stating the customer received a refund and the computer. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against A Plus Education Computer closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A Plus Education Computer complaints