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A Royal Suite Home Furnishings complaints

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641 West Palmdale Blvd.
Palmdale, CA 93550 | Get Directions

(661) 947-0995

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Total Amount in Dispute:
$1,922.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A Royal Suite Home Furnishings closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A Royal Suite Home Furnishings

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4/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,922.00 Amount Settled: $0.00

Customer Complaint

3/1/2022

Consumer alleges the bed she purchased has been replaced 4 times and it needs replacement again in less than a year of purchase. Consumer purchased a cal king bed frame and dresser in april 2021 and paid about $1922.00. The bed is defective and keeps breaking in the same area, the bed falls to the floor. She has had the bed replaced 4 times and it is brokeN again. She has sent photos and videos of the damages however nothing has been resolved. She has requested a replacement of different model and or her money back to no avail. Consumer at this point wants her money back for the defective bed frame. Resolution Sought Consumer at this point wants her money back for the defective bed frame.

Company Response

3/29/2022

Customer purchased a Cagney Easter King on April 7th 2021. The bed came in on 4/22/21 and was delivered with the the customers other order on 4/27/21. On 12/1/21 the customer called and sent pictures that the slats and supports were defective. A new bed was ordered to have it replaced and that came in on 12/30/21 and was delivered to the customer on 1/4/22 and signed off that everything was fine. The customer then called a week later to say that the headboard is damaged and has a chip in the paint. This was replaced on 1/27/22. The customer signed off. The customer then called on 3/1/22 to say that her slats and supports were loose on her bed, so we sent a crew out to fix the issue and she said that she was very satisfied with the bed and said thank you and signed off on delivery on 3/9/22. I have attached all the customers work order with the signature's showing that the work has been completed, and as you can see it was the supports of the bed that was the issue and not the bed itself other than the chip, which was replaced. Our company has ordered extra parts on top of what the manufacture provides, to make sure that the customer was comfortable and happy. We kindly reject this dispute and ask that Synchrony find this dispute in our favor. Please feel free to contact us if you require any additional information. My contact information is christina@ars-email.com, 661-947-9095. Ext 112

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