Complaints for A Steam Carpet in Tarzana, CA

18653 Ventura Blvd. Suite 132
Tarzana, CA 91356 | Get Directions

(310) 838-8877

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege they contracted with this company based on advertised low rates for carpet and upholstery cleaning services. After services were performed, technicians allegedly presented customers with invoices with total prices greatly exceeding the advertised prices. Some customers complained of invoices totaling several hundred dollars. The company responds to most complaints by agreeing on a reduction of the amount due, and explaining that additional services were provided other than the advertised cleaning. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against A Steam Carpet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A Steam Carpet complaints