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A To Z Auto Parts Two Inc complaints

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3116 Overland Road
Apopka, FL 32703-9471 | Get Directions

(407) 368-9313

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Total Amount in Dispute:
$401.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A To Z Auto Parts Two Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A To Z Auto Parts Two Inc

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1/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $400.94 Amount Settled: $0.00

Customer Complaint

1/5/2024

I had went thru a ad i seen on facebook to buy a whole motor. well he went to a different company called abc used auto part for 600 dollars more but i did get that back. then he went to another company who tried taking 800 out of my account. Now he wont give me a refund when i ask him to, he just keeps making me wait. His email is peter.Davis@autopart-sales.Com i had told him to refund me back on Dec 21st he said ok and wait 24 hours. i did that and nothing was sent back to me due to him i had to get a new bank card because of fraud Resolution Sought Give me back a refund on a timely manner instead of making g me wait for 2 weeks plus

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