Find a reputable business?

Complaints and Resolutions

A to Z Phone and Computer Repairs complaints

Read Complaints File Complaint View Full Report

3400 Centerville Highway, Suite C
Centerville, GA 30039 | Get Directions

(404) 662-6238

http://www.atozphonetech.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A to Z Phone and Computer Repairs closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A to Z Phone and Computer Repairs

Sort by

10/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/10/2024

Buyer Beware!!! Brought my phone to them to fix a crack. It was my 19yr old's phone. This is the 2nd time I've taken a phone to this place to fix and every time I get the phone back, it becomes a useless phone. The phone will not turn on and feels hot when plugged in to charge. I called to let them know what's up; the man told me I have to pay $190 plus taxes to fix it ?? Even though he knows the only issue was the crack. It worked just like a regular phone before with no overheating problems. I just Can't support certain business cause they're so unethical. I'm out $100 bucks and a broken phone. They know what they do; I believe they break the phones intentionally so you have to come back and pay more. So sad how consumers are treated by corrupt scammers. Resolution Sought I want them to fix the phone at no cost or return the monies paid to fix the phone.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile