Complaints for A-Z Affordable Transport in Stevenson Ranch, CA

26745 Sanburn Place
Stevenson Ranch, CA 91381 | Get Directions

(661) 290-2809

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege delays in pick up and delivery dates, damages, and loss of personal possessions left in vehicles while in transport.

The company responds to some complaints by offering explanations or advising customer to file loss or damage claims. The company reminds complainants there are no guarantees on delivery and pick up dates. Some complaints remain unresolved, meaning the customer was not satisfied with the company's response. Other complaints are unanswered.

Complaint Closing Statistics

0 complaints against A-Z Affordable Transport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

A-Z Affordable Transport complaints