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A-Z Roofing & Construction complaints

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11504 Camper Road, Lot 124
Duncanville, AL 35456 | Get Directions

(205) 886-8915

https://azroofingandconstructi...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against A-Z Roofing & Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against A-Z Roofing & Construction

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8/20/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/26/2021

On 12?26/2020 Darrell Waid, with A-Z Roofing repaired a leak in my roof and charged $1,000. Provided in writing a 1 year warranty. In March of 2021 roof started leaking where he performed repairs. Have contacted him over 5 times and he set a date where he would repair as late as 06/22/2021 and he has never shown up or called to let me know he wasn't coming. I know have damage to my ceiling from the leak. Resolution Sought Honor warranty and repair damaged ceiling

Company Response

8/20/2021

Per Customer: Matter has been resolved.

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