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A1 Interlock Devices complaints

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9540 South 500 West
Sandy, UT 84070 | Get Directions

(385) 246-4179

https://a1interlock.com/

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Total Amount in Dispute:
$1,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against A1 Interlock Devices closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against A1 Interlock Devices

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2/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

1/6/2022

I have an account with this business, and I have to make payments every month for their service provided, so set set up for automatic payments on my debit card, and since they have access to my account info and card the been making al these charges to my account for no reason, charges besides my monthly payments and l tried reaching out to these people looking for explanations and they won't give me any, and they threatened to sue me and taking me to court for disputing these charges with my bank, so I had to close my bank account because these people are making my life impossible and I also feel I'm being discriminated against, for every time I call they hang up on me or and call back and of course, this is nothing to be happy about so they argue with me and next thing I know I'm being charged again for no reason these people are thieves if you asked me about them and their business, I have nothing but bad experiences with these people since I started business with them, I regret very much doing business with these people, I very much need of your help settling this out Resolution Sought I need my refund, my account canceled free of charges so I can go ahead and shop for a different provider, one that does not discriminate, or takes advantage of customers like myself

12/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

12/6/2021

I was trying to help my son out with his monthly payment while he was in jail I did a one time payment I spoke with there office explained my situation with my son they said to bring it back and they would take it out no charge they removed it from the vehicle the same day with out informing me of any additional fees this was not even my account I did not authorize any other payments on my card they took 660.00 that day and an additional 200.00 the day after I talked to them they said there was nothing I could do Resolution Sought Refund my money and hope they are not doing this to other people

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