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A2zautoparts complaints

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PO Box 24
Winterville, NC 28590 | Get Directions

(855) 232-9941

http://www.a2zautoparts.com

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Total Amount in Dispute:
$650.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against A2zautoparts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against A2zautoparts

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9/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $650.00 Amount Settled: $0.00

Customer Complaint

8/20/2021

On July 26,2021 I purchased a 1.5 Liter Motor for my Toyota 2000 Echo from this Company. I dealt with a Mike Zakarius/John Francis/Jack White. My Invoice #AXTU693MIKE, Account # 237044115614. The motor was a 41,189 miles, with a 5year warranty. to be shipped to C/O Marvin Burgess,@ MID VALLEY AUTO , 611 7TH STREET, WILLIAMS, CA 95987. I Paid for the motor on July 26,2021 via Cash App, one of their options, to $A2Z AutopartsLLC, for the above acct. # Identifier#WH46B0Q. MIKE assured me they received the payment and the motor would be sent out. On 08/05/2021 I called as my mechanic had not received it yet, Mike said it took 6 to 7 days to prepare it to ship. 08/11/21 still no motor, so I called no answer, left voicemail, no return call. 08/12/21 I called again was informed it was shipped and Mike would email me with the tracking #, I never received it. 08/13/21 I called again a and was informed by someone, who would not give me his name, until now had been dealing with Mike, and was was told it had just been picked up for shipment and would arrive on Tuesday 08/17/2021, when I ask for the tracking was told there wasn't one and the person hung up. It never arrived, nor did it arrive on 08/18/2021. I have email their HQ 3 times with no response, and now all their #'s are voided or can't be completed as dialed. I have no way to contact them. Google says they are legit site, list all their contact #'s. Resolution Sought I would like a refund or the motor I purchased delivered to my mechanic as promised.

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