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AA Smog Test Only complaints

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5640 Van Buren Boulevard #B
Riverside, CA 92503 | Get Directions

(951) 966-7777

http://www.smogcheckinriversid...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AA Smog Test Only closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AA Smog Test Only

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3/6/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/3/2023

This company crashed my vehicle into the back of their 1car garage. They did not want to give me any information on their end and said to me directly they do not have insurance to give to me. Made damage to my vehicle on my drivers side bumper. Resolution Sought To pay me for the damages that they caused on my vehicle. My bumper is dented and scratched.

Company Response

2/22/2023

I Issa Haddad, am owner/manager of AA Smog Test Only. I have tried contacting and reaching out to the complainant multiple times upon our agreement. But as soon as she hears the business' name, she immediately hangs up. Again, I even called her from my personal line but she still doesn't want to co-operate.

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