Complaints for AAA Appliance Service in Los Angeles, CA

425 South Fairfax Avenue Suite 303
Los Angeles, CA 90036 | Get Directions

(818) 761-0929

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with repairs performed failure to properly diagnose repairs or complete repairs and difficulty obtaining refunds or exchanges. Customers also report the company denies warranty claims or otherwise fails to honor their warranty.The company responds to some complaints by disputing allegations and refusing assistance. Other complaints are addressed by offers to perform additional repairs make exchanges or to re-evaluate warranty claims. A few complaints are closed as disputed meaning the customer was not satisfied with the company's response. Most complaints remain unanswered.

Complaint Closing Statistics

0 complaints against AAA Appliance Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

AAA Appliance Service complaints