Complaints for AAA Auto Transport in Monarch Beach, CA

14 Monarch Bay Plaza Suite 475
Monarch Beach, CA 92629 | Get Directions

(888) 345-7015

http://www.allamericanautotran...

Monday - Friday 6:00am - 4:00pm
Saturday 7:00am - 9:00am

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Typically complainants allege failure to provide services as agreed. Complainants allege company fails to pick up vehicles for transport in the timeframe provided difficulty obtaining information on delivery or location of vehicles in transit and customer service issues. ~~Company responds to complaints by issuing partial refunds advising customers that they agree to terms and conditions that disclose that timeframes within the industry are not guaranteed or by providing explanations for delays.~

Complaint Closing Statistics

0 complaints against AAA Auto Transport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

AAA Auto Transport complaints